Our Return Policy

We accept returns via mail or in store. Returns are eligible for a refund if they are made within 30 days of delivery. Returned items must be presented in the same condition as when they were received: unworn, undamaged, unaltered, and with the original tags, packaging (if applicable) and proof of purchase. Returns that do not meet these criteria will not be accepted and will be sent back to you with an explanation. Shipping fees cannot be refunded.

Final Sale items cannot be returned or exchanged. Custom, monogrammed or personalized items also cannot be returned or exchanged.

Please note these category-specific return policies:

Dresses
Your dress may come with an attached garment tag indicating that it must be kept on in order to return it. Once the tag is removed, the item cannot be returned.

Intimates & Swimwear
For health and safety reasons, intimates and swimwear must be returned with the hygiene seals attached, if applicable.

A $9.95 return shipping fee will be deducted from your refund for each mailed return. Returns presented in person will not be charged a return shipping fee. When packing up your return, remove any old addresses or bar codes, and only include items from the same order. If you are returning multiple items at different times, a $9.95 return shipping fee may be deducted for each return request.

Non-U.S. customers can easily make an international return, too.

To make sure all of our customers have the best shopping experience, we may restrict or refuse future transactions if we identify an unreasonable return pattern.

FAQ

Q: WHAT IF MY ORDER ARRIVES DAMAGED, BROKEN OR DEFECTIVE?
A: In the event that your delivered order is damaged, broken or defective, please reach out to us at info@yarnbytrlz.com. Someone will respond within 24 hours.

Q: HOW DO I FIND MY ORDER NUMBER?
A: Your order number(s) can be found in your shipping confirmation email.

Q: WHEN WILL I RECEIVE MY REFUND?
A: Please allow 7 to 10 days for processing your return.

Q: HOW ARE MY REFUNDS CREDITED?
A: Refunds will be credited to your original method of payment.

Q: HOW DO I TRACK MY RETURN?
A: You can track the status of your return via your return confirmation email. You’ll receive an email when your return has been processed and when we begin issuing your refund.

Q: HOW LONG DO I HAVE TO MAKE A RETURN?
A: Returns are eligible for a refund if they are made within 30 days of delivery. We cannot guarantee that your return will be accepted if shipped after your return window.

Q: WILL I INCUR A RESTOCKING FEE?
A: We do not charge restocking fees.